Technology support

Our students use a range of technologies to connect and learn in our virtual learning environments. Support for technical issues is an important part of our school.

How it works

Students are provided with equipment to assist learning inside our virtual learning environment. All equipment and systems are supported by our Technology Support Team.

Equipment

Students receive a loan laptop, headset, and webcam on enrolment at our school. Students in Stage 6 may opt not to provide their own laptop if they have one that meets requirements.

Issues with student equipment are handled by the Technology Support Team. We will ask you to help us troubleshoot and confirm the problem, and then will guide you to resolve the issue or swap out the device.

Systems

Students will use a variety of systems to help in their learning. Most systems are configured for Single Sign-On, meaning students do not need to remember an additional username or password to access them. Teachers will show students which systems to use and how to log in as they are needed in class.

If students have any issues logging in to systems, let the Technology Support Team know. We can check and ensure that you have the access you need.

Other issues

The Technology Support Team is also here to answer questions and provide advice to teachers, parents, and Partner School staff. Give us a call or send us an email to let us know your questions.

Accessing support

Via Email

Send an email to support@aurora.nsw.edu.au and be sure to include:

• what device, application, or service the issue is about
• any error messages or screenshots
• what you have already tried to fix the problem

You will get a response within five minutes confirming that we have received your email.

Via Phone

Call us on 1300 610 733 during school hours (8:30am to 3:30pm). If we are unable to answer, leave a voicemail so we can get you the support you need. Let us know:

• the best email address or phone number to contact you on
• what device, application, or service the issue is about
• any error messages or screenshots
• what you have already tried to fix the problem